TPG DisableAids is one of the first companies in the UK to be awarded the prestigious Certificate of Excellence by Stannah. A scheme organised by Stannah to ensure that engineers follow the excellence quality standards set by themselves. Not all companies meet the requirements, however we are committed to ensuring exceptional service and that your stairlift is installed by a professional engineer. The award recognises TPG for it’s commitment towards quality engineering in installations, servicing and repairs of their product range.
Training:
As part of the process of attaining the certificate, all Stannah engineers must undergo extensive training and assessment to ensure all work meets the industry leading Stannah standards. Engineers are routinely assessed by Stannah on routine servicing, repairs and installation processes to ensure engineers are following best practices. Receiving this award acts as an endorsement for TPG engineers that they’re always professional, knowledgeable and complete the job to ‘excellence’ standards. Training includes best practices for the installation process, fault finding and servicing to ensure engineers are versed with essential skills for caring for the Stannah line of products.
Regular Assessment of Engineers:
Rather than a single assessment, to retain the integrity of the award, engineers are continually assessed to maintain the high standards that are associated with the Stannah name, assessment certifies product fluency in all Stannah models and specifically in the installation process, to ensure engineers are well versed; avoiding unwelcome surprises. At TPG we ensure we deliver excellent service when selling, distributing or servicing any of our products and we are pleased to announce that our efforts of our engineering team have been certified by the industry-leader.
Ongoing Audits:
Ensuring ongoing confidence, Stannah routinely visit us and audit our staff and procedures this ensures that the award retains it’s integrity and we’re always working at the same high standard that we were when attaining the award. We work together with Stannah to raise standards and ensure customers get the very best service we can deliver.
To enquire about Stannah stairlifts please contact the sales department via our contact form or call on 01432 351666, click to read more about our after sales service.